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Customer Loyalty Explained by Electronic Recovery Service Quality: Implications of the Customer Relationship Re-Establishment for Consumer Electronics E-Tailers

机译：电子恢复服务质量解释客户忠诚度：消费电子电子零售商客户关系重建的意义

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Kuang-wen Wu;
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年度 2014
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1. The Influence of Product Quality, Brand Image, and Quality of Service to Customer Trust and Implication on Customer Loyalty (Survey on Customer Brand Sharp Electronics Product at the South Kalimantan Province) [J] . Peter Halim, Bambang Swasto, Djamhur Hamid, European Journal of Business and Management . 2014,第29期

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2. The Influence of Product Quality, Brand Image, and Quality of Service to Customer Trust and Implication on Customer Loyalty (Survey on Customer Brand Sharp Electronics Product at the South Kalimantan Province) [J] . Peter Halim, Bambang Swasto, Djamhur Hamid, European Journal of Business and Management . 2014,第29期

机译：产品质量，品牌形象和服务质量对客户信任的影响以及对客户忠诚度的影响（南加里曼丹省对客户品牌Sharp电子产品的调查）
3. An empirical model of customer service quality and customer loyalty in an international electronics company [J] . Amjad A. Abu-ELSamen, Mamoun N. Akroush, Ameen L. AL-Sayed, International Journal of Electronic Business . 2012,第1期

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4. The Relationship Between E-service Quality and Ease of Use on Electronic Customer Relationship Management (E-CRM) Performance: An Empirical Investigation in Jordan Mobile Phone Services [C] . Wahab S., Nor N.A.M., AL-Momani K. e-Education, e-Business, e-Management, and e-Learning, 2010. IC4E '10 . 2010

机译：电子客户关系管理（E-CRM）绩效中电子服务质量与易用性之间的关系：约旦手机服务的一项实证研究
5. Service quality, customer satisfaction, and customer loyalty in consumer electronics e-tailers: A structural equation modeling approach. [D] . Wu, Kuang-Wen. 2006

机译：消费类电子零售商的服务质量，客户满意度和客户忠诚度：一种结构方程建模方法。
6. What Drives Customer Satisfaction Loyalty and Happiness in Fast-Food Restaurants in China? Perceived Price Service Quality Food Quality Physical Environment Quality and the Moderating Role of Gender [O] . Yongping Zhong, Hee Cheol Moon 2020

机译：是什么推动中国快餐店的客户满意度忠诚度和幸福感？感知价格服务质量食品质量自然环境质量以及性别的调节作用
7. Customer Relationship Management Influence on Customer Value, Product Quality and Service Quality in Improving Customer Satisfaction and Its Implication on the Customer Loyalty [O] . Harryani, Sri 2017

机译：客户关系管理在提高客户满意度中对客户价值，产品质量和服务质量的影响及其对客户忠诚度的影响

Customer Loyalty Explained by Electronic Recovery Service Quality: Implications of the Customer Relationship Re-Establishment for Consumer Electronics E-Tailers

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